Thursday, January 29, 2015

How to express yourself trouble-free - workplace dilemmas? (2)

Many a times during office interactions and internal workplace meetings, you get ideas to share.

You may be asked to conduct an investigation about a specific issue that's burning and hot-topic in the office that affects your company or group or department for that matter, it can be anything.

You would put all your efforts and burn your midnight oil and provide a lengthy analysis and submit to your higher ups in the corporate ladder, who have sought such report.

Here you are facing a typical 'Catch-22' situation.  The receiver of your report calls you into his cabin and tells you 'Mr. ........(so and so), I went through your report. I can see you have taken lot of pain, and effort to compile this.  I appreciate your way you have compiled this.  But, the management has no luxury of time to read through several pages of reports. They want you to give a precise report in short, quickly narrating the problem and your analysis plus your recommended ways of issue resolution, that's all. Don't waste your time, you know time is precious for all of us in this company.  Go and get me a brief report'.

What you would do? You think for yourself.

You know you have spent enormous time and valuable energy into this investigation; you have spoken to those whom it may concern at every level of your management, functional or operational or administrative hierarchy and finally after analysing the issue thoroughly you have come up with your feedback in the form of a report, that you are asked to deliver.

It's up to the top stalwarts sitting out there, to go through by themselves or thru their personal secretaries to get the crux of it. You have done your part by furnishing the much needed analysis through your studious work.

If the management does not have time to read long reports, it's sheer atrocious and ridiculous for them to ignore and choose NOT TO read it by themselves.  If they want, they can ask their secretaries to go through the report and submit a summary of your contentions. There is a limitation or negative sting attached to it.  By going through your report, the secretary might have his/her own contentions, or if you were NOT in that secretary's or his boss's good books for any reason, that secretary can manipulate information to the best interests of him/her and project a totally different picture to the management than what you have originally averred in the first place.

This is what happens in public sector including governmental departments in the form of bureaucratic setups (viz. red tape).

On one side, your message is NOT reaching the right decision-makers or stakeholders. They get the opposite feed because they asked their secretaries to read through your reports under the pretext that they as top brass stalwarts have other compelling reasons that are keeping them preoccupied so they cannot spend ample time to go through your reports by themselves.

Had they taken enough time to read it for themselves, they can get a direct feedback of your message clearly.  There is another dimension to it.  What if you are NOT in the good books of the top brass themselves; if at all they read your report and find out that it is not in the best interest of them and they realize their near and dear Chamchagiris would be impacted or affected, that's it, your report would go to dustbin.   If they don't themselves take the pain of reading and delegate the task to their personal secretaries, the secratary might be aware of your situation that you don't do well with his/her boss; so the secratary take you for a ride, and your reports get manipulated and your message is again NOT sent across to those it may rightfully concern.

(to be continued)

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